Modern Round Flush Mount Crystal Chandelier - Jellyfish Ceiling Light

Deliverable Area

We ship to the following countries/regions: United Kingdom, Germany, France, Italy, Spain, Australia, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland.

Processing Time

The processing time for each category is calculated from the time that your order is verified. Handmade or customized products usually require an additional two weeks.

Most products can be shipped within 3 days of payment confirmation. Some products could take at least 10-15 days to be shipped，this is because they need to be made and items are in the queue before yours. While it does not take an excessive amount of time for each item to be made, care is still taken to ensure that your order is of the highest quality.

Shipping Method

Shipping Method	Countries/ Region	Time (Days)	Shipping Cost
Free Shipping	United Kingdom, Germany, France, Italy, Spain, Australia, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland	25-28	Free
Expedited Express	United Kingdom, Germany, France, Italy, Spain, Australia, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland	7-10	£28.00

(Please note that some exclusions may apply and this will usually be made clear in the item's description, before you complete your purchase. Free shipping is applied to qualifying orders.)

Delivery Time

Estimated Delivery Time = Processing Time + Shipping Time (depending on your location)

The Estimated Delivery Date is when we expect to fulfill your order based on your country/region and the shipping method you specified. Processing Time along with Shipping Time is counted.

The Estimated Delivery Date could be affected by our inventory availability, processing capacity, and unforeseen factors such as strikes or natural disaster. We will notice you in advance if there are factors that might cause delay in delivering your order.

Track Your Order

After the order is successfully dispatched, we will usually provide you with a tracking number. This usually occurs within one or two days and your tracking number will be sent to the email address that you have registered with us. 

About Tax

There will be no more charges once you have placed your order successfully.

COVID-19 UPDATES

Please note that our deliveries may take longer than usual for the time being. This is due to unprecedented demand, as well as the extra health and safety measures that we are introducing to our warehouse. We are grateful for your patience during these unprecedented times.

Our wholehearted dedication to delivering the best experience when you visit our online store continues as strong as ever. The products that you love will be with you as soon as possible.To have a hassle-free experience with us at all times, please review our Shipping and Delivery Policy carefully before you place your order.

The total delivery time for your order is divided into the time taken for processing and the time required for shipping. Processing must be done before all goods leave our warehouses, regardless of the category that the items are in or their size. Processing time includes quality checks and packaging, while shipping includes the time taken from our warehouse to the last delivery point.

Please do not hesitate to contact us should you have any further clarifications or queries on our shipping & delivery policy.

Once your order has been dispatched, we cannot accept cancellations. Once the production of your order has started, we cannot guarantee that it can be canceled or modified.

We regret to inform you that custom or special products cannot be canceled after production has commenced as we produce these items on a made-to-order basis and do not maintain stock.

If possible, we may offer alternative choices or solutions based on your original order.

Return Policy

How many days do you have to return a product?

To return a product to us, please ensure it is sent back within 30 days of receiving the item. Unfortunately, 20% restocking fee will be charged after 30 days.

How much will you pay for return shipping?

If you receive defective, damaged, or incorrectly sent items, we will cover the return shipping costs. If your order is lost during shipment, we will either send you a replacement if the item is in stock, or provide a refund if it's out of stock.

If you accidentally purchased the wrong product, the item doesn't fit your needs, or you decide you no longer need it, we will refund the cost of the item. You will be responsible for the return shipping cost. If we issue a refund to you, we will deduct the return shipping fee.

Non-Returnable Items

• Clearance items
• Customized items
• Assembled items
• Items marked as "Non-Returnable" on the product page
• Open-box items

Returning Items

If you wish to return items to us, please email us within 7 days of receiving your order to request a return. Please note that without prior notice, we cannot accept returns, as we won't be able to match the return with your account.

Once your return request is approved, we will provide you with a return label and return address. Please note that the return address is not the same as our shipping or packaging address.

To ensure that we can accept your return package, please make sure the items are in the condition you received them: undamaged, unused, and in their original packaging. Email us the tracking number and send the package back to us promptly.

Note:

If we don't approve your return request or if your order is returned under conditions we deem unacceptable, we reserve the right not to process your order refund.

To process your return request, keep the original packaging materials and the shipping receipt as we may need them for an effective return process.

After sending items back to us, please email us a copy of the shipping receipt and the tracking number. This will expedite the return process as otherwise, we'll have to wait for the items to be delivered to our warehouse.

We recommend against refusing to accept our packages due to import duties or taxes. If you do so, you will be responsible for all the costs associated with returning the package to us.

Refund Policy

Once we receive and inspect your return, we will send you an email to inform you that your return has been successfully received. We will also notify you whether your refund has been approved or denied. If your refund is approved, we will process it, and the funds will be credited to your credit card or the original payment method immediately.

Obtaining a Refund

For credit card payments, we will initiate the refund after you email us to notify us of the return of your items. It typically takes 5 to 10 days for most banks to process refunds.

If you require an alternative refund method, please allow up to 14 days for us to complete the return and refund process.

Delayed or Lost Refunds

If you haven't received a refund, please first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you have completed all of these steps and still haven't received your refund, please email us at hello@dazuma.com.

Promotional Items

Only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded.

Exchanges

We only replace items that are defective or damaged. If you need to exchange the same item, please email us at hello@dazuma.com and send your item to the provided return address.You can also call us if you have any questions, we offer  phone service! Tel: +33 755548196 (9am-6pm EST)

Note:

If you are shipping items valued over £75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.